Experience Peak Performance for Your Technology at All Times

Our commitment to excellence goes beyond installation. With our premium service plans, we provide proactive support, expert troubleshooting, and ongoing system monitoring to ensure your smart technology remains reliable and optimized. Choose from flexible service tiers designed to fit your needs and experience the peace of mind that comes with dedicated, white-glove customer care.

Check Out Our Care Packages

Got a Problem? Contact Our Care Team

AVE Care

Platinum

10% system upgrade discount

Plan members receive a 10% discount on system upgrades and new systems during the term in which the plan is in effect. (Discount can not be combined with any other discount. Excludes video displays.)

Complimentary service or support

12 hours per year.

PREVENTATIVE MAINTENANCE

25-Point Wellness system checkup: Our techs clean, test and update your system on-site 6 times per year.

Complimentary truck rolls

Complimentary truck rolls for service call.

Remote system care

Unlimited monitoring, updating and resolving system issues.

Response time

Within 1-hour business hour.

Remote service hours

During normal business hours by phone, email and text.

After hours

Monday-Friday 7:00am-7:00pm & Saturday & Sunday 10:00am-4:00pm. (ExcludesHolidays)

Priority scheduling

1 business day.

Network configuration management

Remote management of your network components.

Annual WiFi network scan

On-site review of network speed and coverage.

Transferable

Transfer your plan to new homeowner or take to your new home***

VIP member status

Dedicated support Team Member. (Team member can change without notice.)

Proactive remote system monitoring

Your system notifies us of issues, often before you know.

LIGHTING AND SHADE SCENE REPROGRAMMING (3 TIME PER YEAR, MAX 3 HOUR PER YEAR)

We’ll update your existing lighting and shade scene presets.

WIFI CREDENTIAL MANAGEMENT

Document and manage WiFi network credentials and revisions.

RECORDED SURVEILLANCE VIDEO FOOTAGE RETRIEVAL

Assistance with finding archived security camera recordings.

POWER MANAGEMENT FOR SURGE/BROWNOUTS

We monitor and reset your system due to electrical issues.

ISP CONCIERGE

We contact your ISP for troubleshooting directly (Dependent on ISP).

AVE Care

Gold

7% SYSTEM UPGRADE DISCOUNT

Plan members receive a 7% discount on system upgrades and new systems during the term in which the plan is in effect. (Discount can not be combined with any other discount. Excludes video displays.)

COMPLIMENTARY SERVICE OR SUPPORT

6 hours per year.

PREVENTATIVE MAINTENANCE

25-Point Wellness system checkup: Our techs clean, test and update your system on-site 3 times per year.

COMPLIMENTARY TRUCK ROLLS

Complimentary truck rolls for service call.

REMOTE SYSTEM CARE

Unlimited monitoring, updating and resolving system issues.

RESPONSE TIME

Within 2 hours. Advanced on-site service and phone support hours: Mon-Fri 9am-4pm.*

REMOTE SERVICE HOURS

During normal business hours and up to 1 hour after by phone, email and text.

AFTER HOURS

Monday-Friday 8:00am-7:00pm & Saturday & Sunday 10:00am-4:00pm. (ExcludesHolidays)

PRIORITY SCHEDULING

2 business days.

NETWORK CONFIGURATION MANAGEMENT

Remote management of your network components.

ANNUAL WIFI NETWORK SCAN

On-site review of network speed and coverage.

TRANSFERABLE

Transfer your plan to new homeowner or take to your new home***

VIP MEMBER STATUS

Dedicated support Team Member. (Team member can change at AVE's discretion but we will notify client of change.)

PROACTIVE REMOTE SYSTEM MONITORING

Your system notifies us of issues, often before you know.

LIGHTING AND SHADE SCENE REPROGRAMMING (1 TIME PER YEAR, MAX 1 HOUR PER YEAR)

We’ll update your existing lighting and shade scene presets.

WIFI CREDENTIAL MANAGEMENT

Document and manage WiFi network credentials and revisions.

RECORDED SURVEILLANCE VIDEO FOOTAGE RETRIEVAL

Assistance with finding archived security camera recordings.

POWER MANAGEMENT FOR SURGE/BROWNOUTS

We monitor and reset your system due to electrical issues.

ISP CONCIERGE

We contact your ISP for troubleshooting directly (Dependent on ISP).

AVE Care

Silver

5% SYSTEM UPGRADE DISCOUNT

Plan members receive a 5% discount on system upgrades and new systems during the term in which the plan is in effect. (Discount can not be combined with any other discount. Excludes video displays.)

COMPLIMENTARY SERVICE OR SUPPORT

4 hours per year. Additional service calls are Discounted.

PREVENTATIVE MAINTENANCE

25-Point Wellness system checkup: Our techs clean, test and update your system on-site 2 times per year.

COMPLIMENTARY TRUCK ROLLS

Complimentary truck rolls for service call.

REMOTE SYSTEM CARE

Monitoring, updating and resolving system issues.

RESPONSE TIME

Within 3 business hours. Advanced on-site service and phone support hours: Mon-Fri 10am-3pm.*

REMOTE SERVICE HOURS

During normal business hours by text, phone and email.

AFTER HOURS

Monday-Friday 9:00am-6:00pm & Saturday & Sunday 10:00am-3:00pm. (ExcludesHolidays)

PRIORITY SCHEDULING

3 business days.

NETWORK CONFIGURATION MANAGEMENT

Remote management of your network components.

ANNUAL WIFI NETWORK SCAN

On-site review of network speed and coverage.

TRANSFERABLE

Transfer your plan to new homeowner or take to your new home***

AVE Care

Bronze

2% SYSTEM UPGRADE DISCOUNT

Plan members receive a 2% discount on system upgrades and new systems during the term in which the plan is in effect. (Discount can not be combined with any other discount. Excludes video displays.)

COMPLIMENTARY SITE VISITS FOR SERVICE OR SUPPORT

1 hours per year. Additional service calls are Discounted.

PREVENTATIVE MAINTENANCE

25-Point Wellness system checkup: Our techs clean, test and update your system on-site 1 time annually.

COMPLIMENTARY TRUCK ROLLS

Complimentary truck rolls for service call.

REMOTE SYSTEM CARE

Monitoring, updating and resolving system issues.

RESPONSE TIME

Within 5 business hours. Advanced on-site service and phone support hours: Mon-Fri 10am-3pm.*

REMOTE SERVICE HOURS

During normal business hours by text, phone and email.

AFTER HOURS

Monday-Friday 10:00am-5:00pm & Saturday & Sunday 10:00am-3:00pm. (ExcludesHolidays)

PRIORITY SCHEDULING

4 business days.

NETWORK CONFIGURATION MANAGEMENT

Remote management of your network components.

ANNUAL WIFI NETWORK SCAN

On-site review of network speed and coverage.

TRANSFERABLE

Transfer your plan to new homeowner or take to your new home***

What Can You Expect From Comprehensive Service & Support?

Discover the benefits of our tailored service plans and how they keep your smart technology running flawlessly.

On-Demand DIY Support

Get instant troubleshooting assistance with our user-friendly support app, designed to help you quickly resolve common technical issues.

Annual System Checkups

Stay ahead of potential issues with an in-depth yearly technology review. Our team audits, updates, and fine-tunes your system to ensure peak performance and long-term reliability.

Priority Service Scheduling

Enjoy expedited service with same-day or next-day appointments, ensuring fast, hassle-free resolutions when you need them most.

Routine System Updates

Keep your technology up to date with annual software and firmware updates that enhance stability, security, and overall efficiency.

Proactive System Monitoring

Our remote monitoring specialists oversee your system, detecting and addressing potential issues before they disrupt your experience.

Expert Support

Our dedicated support team is here to assist you, providing personalized service when you need it.

Gets the Job Done

We needed help hanging and connecting a new tv above the mantel in our home, and AV Enthusiast was very helpful and did a great job! We also had a few other devices in our home that we needed help with, and it was no problem for Kevin and crew. Thank you so much! Always a good idea to call the pros and get it done right.

- Lynn J.

Awesome Sound System

I want to give Steve & Team the highest review possible. I recently ordered a streamer that was on backorder. Needless to say after 6 mths. it never arrived. AV Enthusiast introduce me to the Marantz SACD30n which is a streamer & CD Player in one. A very affordable component that anyone using a Analog Stereo System would be happy with. Great Music & Great Sound!! Good Job Tech Team & I appreciate you very much!!

- Michael M.

Fast and Professional

I had a very small issue with a part replacement for my Totem Element Earth speakers, The response I received and help given was Professional, fast and most of all, caring . I would look to this company again for my future audio needs in a second, I would not hesitate to recommend to anyone needing advice and guidance in their audio quests. Highly Recommended.

- Kurt H.

Professional Problem Solvers

I called Steve at A V Enthusiast to ask for assistance in a couple of needs. I needed help with trouble shooting an existing system as well as the installation of a new widescreen television with an amplifier and speakers. First, they solved my issue with reprogramming and then helped to source a midrange amp and in-wall mounted speakers. I was pleased with the quality of the worked performed and the cleanliness and professionalism of the effort.

- George K.

We Are Committed to Your Satisfaction

Our clients are at the heart of everything we do. From expert installations to ongoing maintenance, we are dedicated to delivering an unmatched service experience. Don’t just take our word for it—explore testimonials from our satisfied clients and discover how our support team goes above and beyond.

Need Assistance Right Now?

Our expert support team is ready to answer your questions and provide the help you need.

Give us a Call at (256) 882-5081